We hope to earn your business by providing you with the best selection of
competitively-priced corals and livestock on the Internet, great customer
service, and by being honest and fair in everything we do. Please read this
page to learn more about our policies and livestock guarantee.
7-Day Livestock GuaranteeWe go to great lengths to ensure that every coral or other livestock item you see on our site is as healthy as can be. And we use only the highest quality shipping materials and the most stringent packing procedures to help ensure that your new livestock reaches your tank in great condition.
We guarantee that all livestock will arrive alive, and stay alive, for at least 7 days.
Should you have an unfortunate loss within 7 days of receiving any coral or other livestock, we will gladly issue you a store credit that can be applied towards any future order. To be fair to us as well as to you, the following Terms and Conditions apply to our livestock guarantee:
Miscellaneous Order ProblemsOur website is updated in real-time, so anything you see on the site that is not listed as sold is currently available. This means that rarely if ever is a coral double sold. If anything, there may be a situation where a coral isn't looking as good as when we photographed it and we don't want to ship it to you.
If there is any type of a problem with your order, we will attempt to contact you immediately by phone and/or email if time allows. If it's an issue with a specific coral, we'll offer a comparable coral instead.
We do not make substitutions without your approval, so if we are unable to reach you we'll go ahead and ship the rest of your order. We would then issue you a store credit for the applicable amount.
Coral PhotosAll coral and other livestock photos are taken under 1000 and/or 400 Watt 20K XM bulbs with a high-quality digital camera, and accurately represent the item in our tanks. We do not "photoshop" our corals (an unfortunately common practice) to make them look better then they are.
Please note that corals WILL look different from our photos under 10K bulbs or other types of lighting. We highly recommend the use of 20K Metal Halide bulbs for the best health and coloration of corals.
Coloration is also dependent on shipping stress, water quality and other tank parameters we have no control over - so we can't guarantee an exact color match in your tank. Rest assured however that as long as you have a clean and stable tank, most corals will retain or regain their coloration.
If you have any questions, please don't hesitate to email us at email@example.com or give us a call 972-757-9048. We'll do whatever it takes to make you happy.
|Our Facility • Shipping Info • FAQs||Policies & Guarantee • Contact Us|
Extreme Corals, Phone Number: 972-757-9048